Frequently Asked
Questions

Metal Casting

What do I need to offer to get a quote?

As our factory only supply OEM service, Please send us inquiry by email , Please offer us 2D or 3D drawings (with material, dimension, tolerance, surface treatment and other technical requirement etc.) , quantity , application or specifications. Our specialized engineer will check and quote for you; we would appreciate the opportunity and will respond in 3~5 working days or less.

When can I get the price?

We usually quote within 48 hours after we get your inquiry. If you are very urgent, pls call us or tell us in your email so that we will regard your inquiry priority.

If I need the complete material processing line, can you help us to build it?

Yes, we can help you combine a complete mineral processing line and give you related professional advice as long as you need. We had already built many mining projects in China & Overseas. SYMMEN can set a complete processing line just as your require.

Is it possible to know how my product? Is going on without visiting your company?

We will offer a detailed products schedule and send weekly reports with digital pictures and videos which show the machining progress. 

If you make poor quality goods, will you refund our fund?

We make products according to drawings strictly until them reach your 100% satisfaction.And actually we won't take a chance to do poor quality products.We always keep closely cooperation with our business partners.

Gear & Shaft

Hi, are you forged shaft manufacturer?

Yes, our company warmly welcome clients to visit our plant at anytime. We can also provide samples test, mine design, equipment manufacture, after-sale service, etc...

What normal cooperation processes for forged shaft do you have?
  1. We need your drawing for quotation.
  2. You accept our quotation, then you pay for the tooling cost and we will arrange to make the sample on approval.
  3. You approve with the sample and we make sales contract for you to confirm.
  4. Manufacturing products and shipping to you.
  5. You pay us the balance.
  6. You receive steel forging parts and feedback.
What technics do you have?

We can do cast iron, cast steel, cast stainless steel, forged steel, die casting and press steel parts with CNC machining.

What kind of surface treatment can we get?

Heat Treatment, shot blasting, sand blasting, machining, polishing, plating, powder coating, anodizing, zinc plated(galvanization,), oxide, etc.

Pre-sales

MOQ
What is your MOQ?

We do not have MOQ; we welcome trial order before mass-production. For most of the products, we can send even 1 unit to you, very special requirement or parts customized to be discussed. You could ask us for details.

Sample Parts
Do you provide free samples and how can I get them?

It depends on the specific item you need, for machines; usually we don't provide free samples as its big value.

Payment
What kind of payment terms do you accept?

By T/T, 30% deposit and 70% before delivery is the way we usually use. For big order, we can accept L/C at sight with good credit banks. For small order, we also can via western union etc.

Discount
Do you give discounts with large quantities?

Yes, we have such sales policy. More quantities order, more discounts. And it not only depends on your order quantity, but also the item you ordered.

Package
How about the packing of products?

Normally the Packed by strong plywood crate. Surface with oil sticky paper.

Can I use my own logo on packages?

We can mark your own logo on the packages. And also can be neutral packing for your convenience.

As a trader, may i use my own brand on the machine if any?

OK. We can send you our machine with your brand.

Delivery
How long will my order take?

Normal delivery is about 20~30 working days. It varies a lot depending on product dimension, technical requirements and quantity. We always try to meet customers' requirement by adjusting our workshop schedule..

Testing
What testing form can I get from you?

Our inspection equipment has coordinated measuring machine, tensile testing machine, and spectrograph. Except the usual test such as material test, heat treatment, dimensional inspection, we also can do Ultrasonic (UT) testing, Magnetic particle inspection (MT), Mechanical performance test (Tensile test, Impact test, yield strength and so on) according to your requirements.

Marketing
which country have your products been exported?

We have been exported business for many years and we have lots of customers and agents in the world, such as Middle East, Malaysia, South Africa, Canada, America, etc…

After-sales

Warranty
How long is the warranty of your equipment? Does your company supply the spare parts?

The warranty period of SYMMEN equipment is one year for whole machine except the consumable and wearing parts. We are always glad to provide technical supports and solutions for the whole using life. The warranty period of Casting& Forging parts is 6 months. And of course we will supply the spare parts for you at lowest cost

About Us

Character
Are you a factory or trade company?

We are professional manufacturer of casting, forging, welding and machining, exporting proportion 70~80%.

Guarantee
How can you guarantee the quality?

Experienced team of engineers and strict quality control. If you meet with quality problem, we promise to replace goods or return your funds. We will offer a detailed products schedule and send weekly reports with digitalpictures and videos which show the machining progress.

Services
What services can I get from you?
  1. We are always here for your needs;
  2. You can get catalog, pictures, videos about us;
  3. You can get quote from us anytime you need;
  4. Customizing services, OEM services, etc.
Reliable
How can i trust your company?
  1. With professional design and sales team, we can serve you the perfect solution with lowest cost.
  2. Assessed by third party, national patents for all equipment.
  3. Welcome to inspect anytime.